These are the terms and conditions (the “Terms”) on which We, Custom Craft LTD (“We”, “Us” and “Our”), supply any of Our Products (the “Product(s)”) detailed on Our Website at www.customcrafttltd.com (the “Site”) to you, in your capacity as a retailer or wholesaler or medium to large scale business or corporation. The supply of Products to you is strictly for commercial or business use or resale. If you would like to talk to Us about becoming one of Our exclusive retailers or wholesalers, please Contact Us via email at contact@customcraftltd.com


We may ask you to prove your business’s existence and the sales methods you use to establish that you are a retailer.



Before ordering from Us, Product(s) design and specification are to be approved from computer-generated artwork or a physical sample, both of which We can supply. Your order for Products is made when you submit to Us by email at contact@customcraftltd.com, written approval of artwork or physical sample and confirming each Product you wish to order from Us. By submitting your Order, this does not mean that We have accepted it.


Once We receive your Order, We will confirm and accept your Order in writing by replying to your email. The email will contain an Invoice and your Order’s details, an order number and the amount payable by you in respect of your Order, together with any delivery or other charges applicable to your Order. Please check the details set out in the email as We shall not be responsible for any errors or missing information once you confirm the Order.


Once you have confirmed that the Order details that We have are correct, We will provide you with an estimated dispatch and delivery date. Please note that any dispatch and delivery date provided are estimates only, and the time of delivery is not of the essence. We endeavour to meet the following delivery time estimates for completing your Order, but at busy times and depending upon the number, deliveries may take longer. There may be a minimum order quantity (“MOQ”) of items, and We may, at Our sole discretion, accept an order below the MOQ.


Suppose We cannot supply you with any Products ordered or unable to comply with the time scale set out in your Order. In that case, We will inform you of this by email as soon as it is reasonably practicable upon becoming aware of any such issues. We will not process the Order unless you confirm to Us by email that you wish Us to proceed and the details of any changes you require to your Order. If We can, We will offer you the nearest alternative or refund you the full amount you have paid in respect of the relevant Products as soon as is reasonably practicable, where you have already paid for the Products.



You can purchase a sample Product(s) from Us following the above-outlined order steps. Following an order for that Product(s), We will arrange a sample charge refund.



Unless agreed otherwise by Us in writing or expressly stated, a payment of 50% of the gross order value is required to place an order, and the remainder becomes payable before your order is shipped. We may issue a separate invoice before shipment, and you shall pay the amount stated in such Invoice in immediately available funds, without any deduction, whether by way of set-off, withholding, counterclaim, discount, abatement or otherwise. Payment must be made to Us at the address or account stated. The time of payment is of the essence.


We reserve the right to revise payment terms at any time and to request guarantees, security, stage payments as may be necessary from time to time. We may, at Our discretion, refuse or limit deferred payment terms to you.


Notwithstanding any other provision, all payments payable to Us under a Contract shall become due immediately upon the Contract’s termination for whatever reason.


Suppose any sum owed by you under a Contract, or any other contract or order, is not paid to Us on or before the due date for payment. In that case, all sums that you owe to Us shall become due and payable immediately and, without prejudice to any other right or remedy available to Us, We shall be entitled to (a) cancel or suspend performance of the Contract or any other contract or order placed with Us or any affiliate including suspending deliveries of the Products and any other goods until arrangements as to payment have been established which are satisfactory to Us; and (b) charge you interest calculated daily on all overdue amounts (both before and after judgment) until actual payment at the rate of four per cent (4%) per annum above the Bank of England Base Rate prevailing from time to time (or such other rate which is legally permissible) until payment is made in full.



Our Site is solely for the promotion of Our Products, and the images of the Products on Our Site are for illustrative purposes only. Although We have made every effort to display the colours and print accurately, We cannot guarantee that your computer’s display of the colours accurately reflects the products’ colour. The Products that you receive from Us may vary slightly from those images.



We will deliver the Products ordered by you and a hard copy of the Invoice to the address you give for delivery when you make your Order. If any of the details you have provided to Us in your delivery address are incorrect, We are not liable for any items which have not been or are not received.


Each delivery of Products will be accompanied by a delivery note which shows the date of the Order, all relevant Order numbers, the type and quantity of the Products (including the Product code number where applicable), special storage instructions (if any) and if the Order is being delivered in instalments, the outstanding balance of Products remaining to be delivered. Please note that time scales for delivery and delivery charges will vary depending on the products’ availability and delivery location.


Once an order is shipped, you will receive an email from Us notifying you of the products’ dispatch (the “Dispatch Notification Email”). All Products are sent using a fully traceable carrier. You will be provided with the relevant shipping and tracking details in Our Dispatch Notification Email to enable you to track the Products being shipped.



All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code, and software is the property of Custom Craft LTD, Our affiliates or other relevant third parties.  By using the Website, you acknowledge that such material is protected by applicable to the United Kingdom and International intellectual property and other relevant laws.


You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Custom Craft LTD.



This Website may contain links to other sites.  Unless expressly stated, these sites are not under the control of Custom Craft LTD or that of Our affiliates.  We assume no responsibility for the Content of such Websites and disclaim liability for any forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or those in control of them.



Those wishing to place a link to this Website on other sites may do so only to the home page of the Site www.customcrafttltd.com without prior permission.



For the purposes of applicable data protection legislation, Custom Craft LTD will process any personal data you have provided to it in accordance with the Privacy Policy available on the Custom Craft Website.

You agree that if you have provided Custom Craft LTD with personal data relating to a third party, (1) you have in place all necessary, appropriate consents and notices to enable lawful transfer of such personal data to Custom Craft LTD and (2) that you have brought to the attention of any such third party the Privacy Notice available on the Custom Craft’s Website or otherwise provided a copy of it to the third party. You agree to indemnify Custom Craft LTD in relation to all and any liabilities, penalties, fines, awards or costs arising from your non-compliance with these requirements.



Custom Craft LTD makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of Our Service.

No part of this Website is intended to constitute advice, and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.



The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects or faults.  To the maximum extent permitted by law, We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of the information, compatibility and satisfactory quality. Custom Craft LTD accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.



To the maximum extent permitted by law, Custom Craft LTD accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.


Nothing in these terms and conditions excludes or restricts Custom Craft’s liability for death or personal injury resulting from any negligence or fraud on the part of Custom Craft LTD.


Every effort is made to ensure that these terms and conditions adhere strictly to the relevant provisions of the Unfair Contract Terms Act 1977.  However, suppose any of these terms are found to be unlawful, invalid or otherwise unenforceable. In that case, that term is deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.  This term shall apply only within jurisdictions where a particular term is illegal.



In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.



In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.



All notices/communications shall be given to Us either by post to Our Premises (Custom Craft LTD, 337 Holdenhurst Road, Bournemouth, BH8 8BT United Kingdom) or by email to contact@customcraftltd.com.  Such notice will be deemed received three days after posting if sent by first class post, the day of sending if the email is received in full on a business day and the next business day if the email is sent on a weekend or public holiday.



These terms and conditions and the relationship between you and Custom Craft LTD shall be governed by and construed in accordance with the Law of England and Wales. Custom Craft LTD and you agree to submit to the courts of England and Wales’s exclusive jurisdiction.

Our motto is

Everything Wood, Nothing but Quality

For more information on our products and services, please get in touch with us, a member of the team will gladly assist and discuss any requirements you may have.

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