PRIVACY POLICY

This Policy applies between you, the User of this Website and Custom Craft LTD, the owner and provider of this Website. This Policy applies to our use of any Data collected by us in relation to your use of the Website and our Services. This Policy was last updated on 01 March 2021.

 

At Custom Craft LTD, we take data protection and information security very serious. The effective management of all personal data, including security and confidentiality, is the heart of our business and naturally underpins our practices and processes.

 

This Policy informs you about the type, scope and purpose of the processing of personal data we collect, use and process as a part of our Website and its functions and content, as well as our external online presences, such as our Social Media Profiles (the “Services”).

 

WHO WE ARE

We are Custom Craft LTD (“we”, “our”, “us”) of 125 Ancona Road, London, SE18 1AE, United Kingdom. If you have any questions about your personal information or how we use it, you can contact us via email at contact@customcraftltd.com

 

Also, we are the data “controller”, which means we are responsible for deciding how and why your personal information is used. We’re also responsible for making sure it is kept safe, secure and handled legally.

 

We comply with all data processing procedures (e.g. collection, processing and transmission) in accordance with the statutory provisions of the UK’s Data Protection Act 2018 and in line with Regulation (EU) 2016/679 (GDPR).

 

THE LEGAL BASIS FOR PROCESSING YOUR DATA

Unless the legal basis is not explicitly mentioned in this Policy, the following applies:

Consent – This is where we have asked you to provide explicit permission to process your data for a particular purpose. (Art. 6 Para. 1 lit. a and Art. 7 GDPR)

Contract – This is where we process your information to fulfil a contractual arrangement we have made with you. (Art. 6 Para. 1 lit. b GDPR)

Answering your business enquiries – This is where we process your information to reply to your messages, emails, posts, calls, etc. (Art. 6 Para. 1 lit. b GDPR)

Legitimate Interests – This is where we rely on our interests as a reason for processing. Generally, this provides you with the best products and Service most securely and appropriately. (Art. 6 Para. 1 lit. f GDPR). Of course, before relying on any of those legitimate interests, we balance them against your interests and make sure they are compelling enough and will not cause any unwarranted harm.

Legal Obligation – This is where we have a statutory or other legal obligation to process the information, such as investigating a crime. (Art. 6 Para. 1 lit. b GDPR)

Vital interests – This is where we process your information for communications about security, privacy and performance improvements of our services. Or for establishing, exercising or defending our legal rights. (Art. Six paras. One lit. d GDPR)

Data Subject Rights

You have several ‘Data Subject Rights’ below: some information on what they are and how you can exercise them. There is more information on each right on the Information Commissioners (ICO) website, and you can follow the links provided to learn more.

 

 

In addition, where the processing of your personal information is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us.

 

However, the above rights may be limited in some circumstances. For example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information that we are required to have by law or have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.

 

ISSUES, CONCERNS AND COMPLAINTS

We encourage you to get in touch if you have any concerns with how we collect or use your data. However, you also have the right to complain directly with the ICO, and their contact details can be found on their Website. Please direct all requests for information, requests for information or objections to the data processing to us.

 

COLLECTION, USE AND STORAGE OF DATA

When you use our Services, we collect different data from you, partly also so-called personal data. This information relates to an identified or identifiable natural person (hereinafter “data subject”).

 

In contrast, it is equally possible to use our Service (i.e. visiting the Website) without disclosing personal data. However, when you are looking at our Website, you transmit data to our web server (due to technical necessity) via your internet browser. Doing so

the following data is recorded from the ongoing connection or communication between your internet browser and our web server:

 

  • Date and time of the request
  • Name of the requested file
  • Page from which the file was requested
  • Access status (file transferred, file not found, etc.)
  • Web browser and operating system used
  • The complete IP address of the requesting computer
  • Amount of data transferred

 

For technical security reasons, mainly to defend against attempted attacks on our web server, this data is stored by us for a short period. And as mentioned above, we cannot draw conclusions about individual persons based on this data. The legal basis for the storage is our legitimate interest.

 

Further personal data is only collected if you provide it voluntarily, for example, in the context of an enquiry or when you interact with our chat functions or social media profiles. Depending on the area concerned, Custom Craft LTD uses the personal data provided by you to answer your inquiries and the purpose of the websites’ technical administration. In detail, the use in the respective areas follows as follows:

 

CONTACTING US

If you contact us via our contact form, WhatsApp, Facebook, Phone or Email, the data you provide will be stored so that your message can be forwarded to the correct contact person. This is done in accordance with Article 6 lit. b) GDPR and your data provided via your message form will not be used for any other purposes, in particular, not for advertising.

 

WHEN DO WE DISCLOSE YOUR DATA

We may share information with organisations that help us provide our Services and who may process such data on our behalf and support this Website and our services, such as our manufacturing facility in Turkey. This will only be done in accordance with Art. 6 paras. 1 lit. b GDPR).

 

Also, if you have consented to it, or where there we have a legal obligation to do so or based on our legitimate interests (e.g. when using agents, hosting providers, tax, business and legal advisors, customer care, accounting, billing and similar services that allow us to perform our contractual obligations, administrative tasks and duties efficiently and effectively).

 

We may also disclose information in other circumstances, such as when you agree to it or if the law, a Court order, a legal obligation or regulatory authority ask us to. If the purpose is to prevent fraud or crime or if it is necessary to protect and defend our right, property or personal safety of our staff, the Website and its users.

 

If we commission third parties to process data on the basis of a so-called “processing agreement”, this is done based on Art. 28 GDPR.

 

In relation to information obtained about you from your use of our Website, we may share a cookie identifier and IP data with analytic and advertising network services providers to assist us in the improvement and optimisation of our Website, which is subject to our Cookies Policy.

 

INTERNATIONAL TRANSFERS

Our primary operations are based in the UK, and your personal information is generally processed, stored and used within the UK. In some instances, your personal information may be processed outside the European Economic Area, such as with our manufacturing facility in Turkey. If and when this is the case, we take steps to ensure there is an appropriate security level, so your personal information is protected in the same way as if it was being used within the UK.

Where we need to transfer your data outside the UK, we will use one of the following safeguards:

  • The ICO’s use approved standard contractual clauses in contracts for the transfer of personal data to third countries.
  • Transfers to a non-EEA country with privacy laws that give the same protection as the UK and the EEA.

 

ONLINE PRESENCES IN SOCIAL MEDIA

We maintain online presences based on our legitimate interests. We maintain online presences within social networks and platforms to communicate with customers, interested parties, and active users. Unless otherwise stated in this Policy, we process users’ data if they communicate with us within the social networks and platforms, e.g. write articles on our online presences or send us messages.

 

ECONOMIC ANALYSES AND MARKET RESEARCH

To run our business economically, to identify market trends, customer and user wishes, we analyse the data available to us on business transactions, contracts, enquiries, etc. We process communication data, contract data, usage data, metadata, whereby the persons concerned include customers, interested parties, business partners, visitors and users of the online offer.

 

This analysis is carried out for business management evaluations, marketing and market research. The analyses serve us to increase user-friendliness, to optimise our offer and business efficiency and are not disclosed externally unless they are anonymous analyses with summarised values.

 

COMMUNICATION BY MAIL, EMAIL OR TELEPHONE

We use distance communication, such as post, telephone or email, for business and marketing purposes. We process inventory data, address and contact data, and contract data of customers, participants, interested parties, and communication partners.

 

The processing is based on Art. 6 paras. 1 lit a, Art. 7 GDPR, Art. 6 para. 1 lit f GDPR in connection with legal requirements for advertising communications. Contact shall only be established with the contact partners’ consent or within the scope of the statutory permissions. The processed data shall be deleted as soon as they are not required and otherwise With objection/ revocation or discontinuation of the basis for authorisation or statutory archiving obligations.

ACCURACY

The data we hold about you must be accurate and current. Therefore please keep us informed of any changes to your data.

CHILDREN’S DATA

Our Website is not intended for children, and we do not knowingly collect data relating to children. If you become aware that your child has provided us with Personal Data without parental consent, please contact us to take the necessary steps to remove that information from our server.

 

PROCESSING OF SPECIAL CATEGORIES OF DATA (Art. 9 paras. 1 GDPR):

No particular categories of data are processed.

 

AUTOMATED DECISION-MAKING AND PROFILING (Art.22 GDPR)

We do not use automation for decision-making and profiling

CHANGES

This Policy and our commitment to protecting your data privacy can result in changes to this Policy. Please regularly review this Policy to keep up to date with any changes.

QUERIES AND COMPLAINTS

Any comments or queries on this Policy should be directed to us using the following contact details.

Custom Craft LTD, 125 Ancona Road, London, SE18 1AE, United Kingdom.

 

If you believe that we have not complied with this Policy or acted otherwise than in accordance with data protection law, then you should notify us. You can also make a referral to or lodge a complaint with the ICO.

Our motto is

Everything Wood, Nothing but Quality

For more information on our products and services, please get in touch with us, a member of the team will gladly assist and discuss any requirements you may have.

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